Tictaro is a sunglasses brand operated by Manouh LTD, a company registered in England & Wales (Company No. 16280335). Our registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom, and our warehouse is located at Redfern Park Way, Tyseley, Birmingham B11 2BF, UK.

We design eyewear for everyday life — sunglasses you can wear on a sunny morning, the drive to work, a day at the beach, and everything in between. Our goal is modern style and real comfort, without an inflated price tag.

We sell sunglasses designed for everyday wear, including our Aero, Nova, Eclipse, and Orion styles. Every pair is designed to be lightweight, unisex, and versatile — built for driving, travel, outdoor activities, and daily use, while suiting most face shapes.

Yes. Tictaro is the trading name of Manouh LTD, Company Number 16280335, registered in the United Kingdom. Our full company and contact details are listed at the bottom of this page and on our Contact Information page.

Our sunglasses are designed in a one-size fit suitable for most face shapes and sizes. Exact frame measurements (width, lens height, etc.) are listed on each individual product page under specifications.

Yes. Our Aero, Nova, Eclipse, and Orion styles are designed with versatile, unisex frames suitable for everyday wear by anyone.

Yes — our sunglasses are designed for driving, travel, outdoor activities, and everyday use.

Orders are shipped from our warehouse at Redfern Park Way, Tyseley, Birmingham B11 2BF, UK. We currently ship throughout the United Kingdom.

We offer free shipping on all orders, with no minimum purchase required.

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays), then shipped with an estimated transit time of 5–8 business days. In total, you can expect your order to arrive within approximately 6–11 business days from when it's placed. Order cut-off time is 6:00 PM (GMT).

During peak periods or promotions, processing may take slightly longer — we'll let you know if there's a delay. Full details are on our Shipping Policy page.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow its progress to your door.

No — we're currently unable to ship to PO Box addresses, military addresses (APO/FPO/DPO), or certain restricted areas due to UK carrier regulations.

If a delivery attempt fails or an address is incorrect, the package may be returned to us — we'll contact you to arrange a new shipment, which may involve an additional shipping cost. If your package arrives damaged or appears lost in transit, contact us straight away at support@tictaro.com with your order number and (if relevant) photos, and we'll work with the carrier to resolve it as quickly as possible.

We offer a 30-day return policy — you have 30 days from receiving your item to request a return. Items must be unworn/unused, in their original packaging with tags attached, and you'll need proof of purchase. Customers in the European Union also have a 14-day cooling-off period allowing cancellation for any reason.

Email support@tictaro.com with your order number and the reason for the return. Once approved, we'll send you a return shipping label and instructions. Please note: items sent back without prior approval will not be accepted.

Return shipping is generally the customer's responsibility, and we recommend a trackable method. If the item arrived damaged, defective, or incorrect, contact us — we'll assess the issue and cover return shipping where applicable. Original shipping fees are non-refundable unless the return is due to our error.

Once your return arrives: inspection takes 1–3 days, we'll confirm approval within 3 days of receipt, and approved refunds are issued to your original payment method within 10 days. In total, expect roughly 7–13 days from when we receive your return to when your refund is processed. There's no restocking fee for standard returns made within the 30-day window.

Yes — we can't accept returns on sale items, gift cards, custom or personalized orders, perishable goods, or personal care items, in line with standard return exclusions. If you're unsure whether your item qualifies, just email us and we'll confirm.

Yes. Our checkout uses SSL encryption and secure, industry-standard payment processing to protect your personal and payment details. We accept Visa, Mastercard, PayPal, Apple Pay, Shop Pay, and Google Pay.

Our support team is happy to help with anything related to orders, products, shipping, or returns:

• Email: support@tictaro.com
• Phone: +44 7828 705800
• Hours: Monday–Friday, 09:00–17:00 (GMT) · Weekends, 11:00–16:00 (GMT)

We aim to respond to every inquiry within 24 hours.