Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at support@tictaro.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@tictaro.com.

Return Procedure
To start a return, contact us at support@tictaro.com with your order number and the reason for your return. Once your request is reviewed and accepted, we'll send you a return shipping label along with instructions on how to send your item back. Please ensure the item is securely packed in its original packaging with tags still attached before dropping it off with the carrier. Items sent back without prior approval will not be accepted.

Shipping Costs
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method when sending your item back. For damaged, defective, or incorrect items, please contact us at support@tictaro.com — we will assess the situation and cover return shipping costs where applicable. Please note that original shipping fees are non-refundable unless the return is the result of our error.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. When reaching out, please include your order number and clear photos of the issue so we can assess the situation and make it right as quickly as possible.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking Fee

We do not charge a restocking fee for standard returns within the 
30-day window, provided the item is returned unused and in its 
original condition.

Items returned in a condition other than originally received may be 
subject to a partial refund or refusal at our discretion.

Refund Processing Time

Once we receive your returned item:
- Inspection: 1–3 days
- Refund approval notification: within 3 days of receipt
- Refund issued to original payment method: within 10 days of approval

Total estimated time from return receipt to refund: 
approximately 7–13 days.

European Union 14 Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refund Method
Refunds are issued to the original payment method used at the time of purchase. We do not offer refunds via alternative payment methods or store credit unless otherwise agreed.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 days. Please note there is no restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at support@tictaro.com.

Contact Information
Store name: Tictaro
Company name: Manouh LTD
Company Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom
Warehouse Address: Redfern Park Way, Tyseley, Birmingham B11 2BF, UK
Company No.: 16280335
Phone: +447828705800
Email: support@tictaro.com
Monday to Friday | 09:00 – 17:00 (GMT)
Weekends | 11:00 – 16:00 (GMT)
We aim to respond to your inquiries within 24 hours.